Q: Can I use promotional codes on sale merchandise?
A: No, all sale merchandise is excluded from promotional codes.
Q: Can I combine multiple promotional codes on a single purchase?
A: No, promotional codes are not combinable.
Q: Can I apply promotional codes to previous purchases?
A: No, promotional codes cannot be applied to previous purchases.
Q: Can I combine my rewards points with a promotional code?
A: No, promotional codes and rewards points cannot be redeemed in conjunction. Only one can be combined per order.
Q: What is the return policy?
A: Purchases are eligible for return within 30 days of the purchase date. Refunds are issued to the original form of payment and are accepted on full-priced items only. Clearance & Sale items are final sale and not eligible for return, refund, or exchange.
Q: Are gift cards eligible for refund?
A: No, gift cards are not eligible for refund.
Q: How do I initiate a return?
A: Please use the returns portal HERE to request your return. You will need your order number, which can be found on the outside label of your package or in your Order Confirmation and Order Shipped/Tracking Emails. Once requested, securely pack your item(s) with the original tags attached and send using the pre-paid shipping label provided.
Q: Is there a processing fee for returns?
A: Yes, a $9.95 processing fee will be deducted from your final refund amount. Once your return is initiated, you have 28 days to ship your items before your label expires. Please allow up to 7 business days for your return to be processed once received at our distribution center. Shipping charges are not eligible for refund.
Q: What if I have questions or need assistance with my return?
A: If you have any questions or need assistance, please feel free to call 248.514.9690.
Q: Who is responsible for duties or taxes on international returns?
A: The customer is responsible for all duties or taxes. If an item is returned or refused and we are charged a tax, that duty or tax amount will be deducted from your order total before crediting your account.
Q: Can I exchange an international purchase for another color or size?
A: Yes, if you would like to exchange an item for another color or size, please contact us via email at email@example.com to ensure the new item is available and start the process.
Q: How do I return merchandise internationally?
A: Please mark your packing slip with return or exchange requests and send it to:
Attention Internet Returns
6670 Country Club Lane
West Bloomfield, MI 48322
If you have any questions or need additional assistance, please feel free to call 248.514.9690.