HOLIDAY RETURN POLICY: All refunds will be allowed on orders placed after November 15th until January 15, 2019. Happy Holidays.
If you are not satisfied with your online purchase, please follow our guidelines for returns:
Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- The merchandise must be in its original condition and unworn.
- We do not refund shipping charges.
- We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please contact us via email email@example.com to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders). You may also simply include your original packing slip with your exchange and your desired replacement. We will contact you if the replacement is not available.
HOW TO RETURN MERCHANDISE
Please mark your packing slip with return or exchange requests and send to:
Attention Internet Returns
6670 Country Club Lane
West Bloomfield, MI 48322
If you have any questions, or need additional assistance, please feel free to call 248.514.9690.
TIPS ON SENDING YOUR RETURN PACKAGE:
- Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
- No COD (Cash/Check on Delivery) packages will be accepted.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, e-mail us at firstname.lastname@example.org.
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.